M CLINIC – TERMS & CONDITIONS
Thank you for choosing M Clinic for your aesthetic and beauty treatments. We are dedicated to delivering safe, professional, and high-quality care. To ensure a smooth and respectful experience for all clients, we kindly ask that you read and follow the terms and conditions below:
1. Consent Forms
All clients must complete a medical questionnaire and treatment-specific consent form before any procedure is carried out. These are completed on the day of your appointment.
2. Age Requirement
We only provide treatments to clients aged 18 years and over. If you appear under 25, we may request to see valid photo identification before proceeding.
3. Medical History and Medication
Please inform us prior to your appointment if you are taking any medication, have any allergies, or have existing medical conditions. This helps us assess the safety and suitability of your treatment.
4. Health Conditions
If you are feeling unwell (including flu, fever, or cold sores) or have any active infections, we kindly ask that you reschedule your appointment. This is to avoid complications, protect our staff and other clients.
5. Alcohol and Substance Use
Clients must not consume alcohol or recreational drugs within 24 hours before and after any injectable procedure. If this is suspected, we reserve the right to cancel or postpone your treatment.
6. Late Arrivals
Please arrive on time for your appointment. Clients who arrive more than 10 minutes late may have their treatment shortened, rescheduled, or cancelled depending on availability. If you’re running late, please call us at +44 7859 708728.
7. Cancellations and Deposits
We require at least 12 hours’ notice to cancel or reschedule your appointment.
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First-time clients are not required to pay a deposit.
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If you miss an appointment without notice, we may require a non-refundable deposit to secure any future bookings.
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Repeat no-shows or late cancellations may result in limitations on your ability to book future appointments.
We value your time and appreciate your respect for ours.
8. Right to Refuse Treatment
We reserve the right to refuse or discontinue treatment at any time, particularly in cases where:
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Medical contraindications are present
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The client appears under the influence of alcohol or drugs
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Client behaviour is abusive, disrespectful, or inappropriate
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The treatment is not suitable or in the client’s best interest
Your health, safety, and well-being are always our top priority.
9. Client Responsibility & Liability
It is your responsibility to provide accurate and complete information about your health and medical history. M Clinic will not be held liable for complications or side effects resulting from undisclosed conditions or non-compliance with pre- or post-treatment advice.
By undergoing treatment, you agree to follow all professional aftercare instructions provided by your practitioner.
10. Aftercare
Following your treatment, detailed aftercare instructions will be given to help you achieve the best results. Please follow these guidelines carefully. If you have any concerns after treatment, don’t hesitate to contact us.
11. Feedback & Complaints
We welcome and appreciate all feedback, whether positive or constructive. If you wish to raise a concern or submit a complaint, please contact us directly at info@monikaclinic.co.uk and we will respond promptly and professionally.
12. Data Protection & Privacy
All personal and medical information is handled in accordance with UK GDPR regulations. Your data is stored securely via:
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Versum (our booking system)
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Insync (our insurance provider)
We do not share your information with any third parties without your explicit consent.
If you have any questions or would like clarification on any part of our policy, please don’t hesitate to contact us. We look forward to welcoming you to M Clinic and providing you with a safe, high-quality, and enjoyable experience.
M Clinic
Marten House, Fern Street East
St Andrew’s Road
Huddersfield, HD1 6SD
West Yorkshire
📧 info@monikaclinic.co.uk
📞 +44 7859 708728